IVRS Services

Example of a typical IVRS service & Prompt menus:--

Step 1:- Customer calls in your company.
Step 2:- He listen greeting message along with IVR recorded menu. Create customised communication flow based on user inputs.

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Conversation & Feedback

Step 3:- Customer is directed to respective department where his query is answered or information is provided.
Step 4:- His call is recorded for feedback after which conversation is over.

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Offers many benefits

Map multi-departments - Sales, Admin, Support. Forward calls to multiple devices/extensions. Office Timing setup/Festival setup. Transfer calls based on language preferences. Check/Download Call Detail Records(CDR) online. In-call Transfer. Blacklist a number.

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Track & Analyse

It can be used in conducting surveys related to customer satisfactions, generate views, gather information to be used as statistics for decision making etc.

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Useful for any industry & sector

IVRS can be used in booking cinema tickets, restaurants, bus, airlines, ticket status, fee reminder, payment reminder, appointment and announcement reminder etc. Conduct social, political and commercial marketing campaigns.

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Our IVRS is a cloud based advance EPABX system known as CLOUD TELEPHONY with CRM system which tracks, manages, routes, and record business calls.

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We have awesome tools to grow your business

Try us once & we are sure, you will be amazed with our service delivery, scalability, technical insightfulness & customer support.

Online panel with dashboard

Track live calls, see real-time call logs, statistics on dashboard. Live call transfer facility and 99.99% uptime are main features. With live call transfer, your staff can refer customers to other staff without disconnecting the call.

Call recording & IVR menu

Record all your IVR calls on a secured cloud for quality and training purpose. Welcome your customers with predefined messages and route them using correct IVR options.

CRM integration & Toll Free Number

See your customer past call details on screen as and when they call you. Integrate our services by setting up Toll Free Number or Mobile Number of your choice.

Data Analytics using reports

Analyse & use data for better decision making. Call insights with daily, weekly, and monthly reports available for data-driven decisions.

Our cloud server allows remote working

With our cloud-based portable IVR number your support teams can work from anywhere with just mobile connectivity. Ease of doing business.

Level up employees' productivity

With smart IVR menu, a big chunk of customer queries can be handled with automation. IVR enables small support teams to handle large numbers of customer calls by smartly routing calls to the right person in the right department.